What Happened When I Left My Phone in an Uber

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A while back, when I use to work in the corporate rat race, I did something that I never expected I’d do. I left my phone in a Uber.

Uber As the Only Choice To Get Home

It was a very rainy day, so riding my Tern Link D8 folding bicycle wasn’t an option.

The only option available was to take a Uber home.

My Uber Ride Arrived Within 1 Minute After Reserving

Uber said my ride was only a minute away, and it was totally correct.

My Uber ride pulled up, and the driver greeted me.

That was a relief, because sometimes it’s hard to tell if it’s an actual Uber driver.

Maybe I’m still getting used to the fact, that ride-sharing services like Uber are the future of public transportation, making taxis outdated.

But still…….

I’m very happy that Uber, among other ride-sharing services, are finally in the area. For commuters who don’t own cars, this is a major convenience.

Plus a lot cheaper

Many years ago, I took a taxi from the airport to home, and it cost a whopping $37 dollars to go 8.4 miles. Usually, I’d take a bus from the airport, but we were traveling all day and had no more energy or patience left.

This was a similar situation

All I wanted to do was go home. And the sooner the better.

Uber Got Me Home In No Time

As we pulled in front of the house, I felt a huge sigh of relief. All I could think about was taking a shower, getting something to eat, and laying in my blankets.

Once inside, I removed my Adidas Sackpack . Hung my coat. And proceeded to empty my pockets.

There was a huge problem though…..

After putting my wallet away, I reached for my cell phone, and it wasn’t there.

Somehow I Lost My Phone While Riding Uber

At first I thought I laid it down somewhere.

With zero success, I thought maybe I left it outside on the railing.

Again, I ended up empty-handed.

Hoping I didn’t accidentally leave it in the Uber, I checked all over outside.

Not seeing it anywhere, I realized what had happened.

I immediately turned on my Wi-Fi and tried to log into my iTouch.

Unfortunately, the Wi-Fi was taking forever, and needed resetting a few times to finally start working.

Contacting Uber Was Exhausting And Difficult

My first attempt at contacting Uber was to try calling them.

The problem is that they don’t list a phone number on their website.

My second attempt was to download the app on my iTouch, but Uber sends a text to your phone.

This text has a code that you have to enter to download the app to a second device.

Still, all hope wasn’t lost

It was about an hour later, when my sweetheart finally figured out how to contact Uber.

On the receipt, that Uber sent to my email, there was a section that says track it down. All I had to do was click on it.

The next section told me to sign in with my email, and give a number for the driver to call.

I provided my home phone number, and immediately I got a call from the Uber driver.

Uber receipt.
Uber receipt.

You Can Also Contact Them On the Website

On the website, I found the section that allows you to Contact Uber, but it’s a much slower process. They ask for your email. A number to contact you at. And detailed information about your ride.

I included the information from Uber’s website below, for those who use Uber on a daily basis. Not in a million years did I ever think I’d leave my cell phone behind, but I guess it happens to the best of us.

Call the driver asap on App or Web. Note a $15 will be charged.

The best way to retrieve an item you may have left in a vehicle is to call the driver. Here’s how:

In App 

1. In a Uber App, open the menu by clicking on the icon at top right.

2. Tap “Your Trips” to bring up the history.

3. Find the ride where you lost your item. Tap on it to bring up the Trip Details.

4. Scrolldown and tap on “I lost an item.”

On a website (In case you left your phone)

1. Go to this webpage – Uber – Contact Driver.

2. Scroll down and enter the phone number you would like to be contacted.  If it’s your phone that’s lost, enter a friend’s phone number.

3. Uber will call the number you enter to connect you directly with your driver

If your driver picks up and confirms that your item has been found, coördinate a mutually convenient time and place to meet for its return to you.

If your driver doesn’t pick up, leave a detailed voicemail describing your item and the best way to contact you.

Be considerate that your driver’s personal schedule will be affected by taking time out to return your item to you.  A $15 fee (in US) is charged to your account once your lost item is returned. Drivers are independent contractors and this is to compensate them for their time. The entire fee is passed on to the driver.

Uber Should Make It Much Easier To Contact The Drivers

Uber is an amazing ride-share program that is a blessing for those who don’t own a car.

The app is easy to use and works flawlessly most of the time. Whenever I reserved a Uber ride, the app told me how far the driver was, and how long before arrival.

For the preceding reasons, I give Uber a huge high-five.

What I don’t like about Uber is that they assume you’ll always have your phone when contacting them. This would be perfectly fine if you left an item in the vehicle, such as a coat or umbrella.

The problem was that I didn’t have my cell phone, and worried that someone might find it, and steal it before I contacted the driver.

I understand that Uber needs to protect their drivers, and can’t include their phone numbers on the receipts. But they need an easier way to contact the driver for when an emergency occurs.

Or if not possible, have a number listed on the receipt so that customers can call Uber for immediate help. And actually get a live person to talk to.

Fortunately, everything worked out well

The Driver Brought My Phone Back As Promised

Within a half hour, I had my phone and was able to settle down for the night. I consider myself extremely fortunate that nobody found my phone and stole it.

You wouldn’t believe how many times I blurted out loud, about how I’d never leave my phone somewhere.

Yet, there I was trying to get my phone back.

Items Lost In Ride-sharing Services Is common

Lost items and phones are left in ride-sharing services more often than you can imagine.

I’m usually very organized and don’t leave things behind, which I highly recommend.

But if you do lose your phone like I did, make sure you have the volume up high, so that you can call your phone and get the driver’s attention.

If I had done so, I could have contacted the driver before he got too far away, and saved myself a lot of aggravation.


Despite this unfortunate event, my overall experience with Uber has been positive. All the drivers have been very friendly,  professional, and really like what they do.


Ride-sharing Services Will Continue To Be The Preffered Choice Of Transportation

Uber being the preferred way to commute over taxis, is a trend I don’t see ending anytime soon. In fact, it’s only going to grow.

Most drivers already have full-time jobs, and like that they have the flexibility to work the days and hours they prefer.


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